Leadership and Main

Bettering Others and the World You Live In

Looking the Part, Being the Part

There is a drastic difference between looking the part and being the part in leadership. We can easily put on the facade of the leader we desire to be, while at the same time falling short of being that leader. Looking the part means nothing without being the part. This time of year, I spend most weekends at the ballpark. In the world of travel baseball, looking the part is a big deal. Teams and parents spend hundreds, if not thousands of dollars for their kids to look the part. Multiple uniform combinations, expensive bats, flat billed hats, sunglasses, metal spikes, turf shoes, sliding mits, batting gloves, you

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Reverse Customer Service

Ever heard of the concept of “reverse customer service?” Me neither, until it popped into my head yesterday. Between shopping for a Mother’s Day card and some garden items, I spent most of my morning experiencing customer service, or lack thereof. I watched a store open late, a cashier failed to greet me, and a customer service representative walk away from the counter when most of us had already been standing in line for a while. In a world where we have grown accustomed to bagging our own groceries, quality customer service is at a premium. Reverse Customer Service I once heard someone say that you should tip

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The Human Advantage

There has been a rapid advancement of artificial intelligence (AI) in this world.  I strongly believe that people still hold a distinct advantage, the human advantage. This past week our city team participated in a simulcast of a world-wide leadership event called Leadercast.  The daylong event features some of the best leadership communicators in the world. Each year has a theme, this year’s was Human Intelligence. The central message was the value of humans in leadership in an ever-changing world. Artificial Intelligence One of the speakers, Dr. Radhika Dirks, the owner of an artificial intelligence company opened my eyes to the rapid advancement of AI.  I found it

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Spring Clearing

All of us are due for a good spring clearing occasionally. Spring is a perfect time for renewal of a leader’s mind. Most people get a good spring cleaning in this time of year, whether it’s in the yard, the garage, or the basement. We filter through the clutter, organizing the things that are still good, and ridding ourselves of useless junk. The final product…a nice, neat, and organized space. So, why would we not do the same with our minds? Maybe you can relate to this.  I tend to reach a point where my mind is just simply full of clutter, in desperate need of reorganization, and

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Chasing Paper in the Wind

Have you ever caught yourself chasing paper in the wind?  In a weird way, it is a fear of mine.  Let me explain…  Here is the scenario.  Join me in imagining that you are getting back in your vehicle after doing your grocery shopping.  It’s the day before a big holiday, you name it, the place is a zoo.  On top of the chaos, it is an extremely windy day.  After an hour of wrestling with decisions on health food vs good food, name brand vs generic, or needs vs wants, your stress and anxiety build.  On top of that, it took forever to get checked out, your

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Chief Wayne Dennard

Wayne Dennard retired as our Chief of Police in Acworth, Georgia this past week.  Through his twenty years of service, he epitomized what it means to be a Community Leader.  He is someone who uses his influence to better others and the world he lives in. We held his retirement ceremony on Wednesday afternoon to honor him.  It was an hour-long celebration of his accomplishments and service, but more importantly him as a human being.  In this week’s post, I wanted to honor a special person and share eight leadership lessons from the influence he has had on my life and the lives of so man others:   

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The Presumptive Chair

A beach chair turned into a presumptive chair for me this week. My family and I just got back from our spring break trip to Panama City Beach, Florida. On Vacations, I am generally the first one to wake in the morning. Instead of shuffling around the condo and stirring others on this particular trip, each day I would drive to McDonald’s, grab a cup of coffee, go the beach, set up my beach chair, and read. Another routine I added is that I would carry our other chair and umbrella out to the beach afterwards to mark our spot for the day. Then, I would go to

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Don’t Bounce It

“Don’t bounce it” are not words of encouragement in a big moment.  This past Thursday was opening day for Major League Baseball.  It is baseball tradition to have an honoree throw out the first pitch of the game.  One of the greatest first pitches of all time was the one that President George W. Bush threw out in game three of the 2001 World Series between the New York Yankees and the Arizona Diamondbacks.  The date was October 30, shortly after baseball had resumed after the terrorist attacks of September 11.  The country needed a big moment.  Don’t Bounce It There is always pressure on whoever has the

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Leaders are the Glue

Leaders are the glue that hold things together. Often when developing a topic, I find something random and explore its application to leadership. This week…it’s glue. Glue is a fundamental adhesive that we have learned to utilize since kindergarten. The creative possibilities were limitless then, with one critical exception, DO NOT EAT THE GLUE! We first learned to use it to produce visual masterpieces that would stand the test of time, stored away in our mothers’ treasure chest of memories forever. As we grew older, we found alternate uses that could fix things, build things, and bond things together. Here are four things that glue has in common

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Perplexing Perspective

I came across what I would call a “perplexing perspective” this weekend. Sometimes I need mindless activities, which may include scrolling through reels, shorts, and other video sources. As the algorithms have learned me, they produce a lot of content filled with thought provocation, emotion, and laughter. Three things I need. In the face of terminal cancer, Coach Jimmy Valvano delivered one the most inspirational messages I have ever heard at the 1993 ESPY Awards. His acceptance of the Arthur Ashe Courage Award was sobering. In challenging the audience, he said, “If you laugh, you think, and you cry, that’s a full day. That’s a heck of a

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