Leadership Characteristics

Kindness always wins.  Twice a year we bring in a speaker to spend time with our customer facing team members at the city.  This time, my friend and pastor Mike Linch delivered the message.  Mike…

Jerseys tell a story.  One of the greatest opportunities an individual has in life is to be part of a team.  In the world of sports, that spot on the team comes with a jersey. …

There is always a person behind the title.  A job title is temporary in nature, a pathway to a paycheck that provides for our families and our future.  It is an important title, but not…

Are there actual benefits of being stubborn? I could be biased on the topic, but I think being stubborn can be an undervalued quality of a leader. For far too long stubbornness has been portrayed…

Me, my, and I are words that speak loudly about the identity of a leader. The frequency of their use in a leader's vocabulary can be an identifying mark of their leadership style. Generally, I…

Connected leaders have the pulse of an organization and its people. In the medical world, your pulse determines your heart rate.  According to the Mayo Clinic, a healthy resting heart rate should be between sixty…

There is a drastic difference between looking the part and being the part in leadership. We can easily put on the facade of the leader we desire to be, while at the same time falling…

Ever heard of the concept of "reverse customer service?" Me neither, until it popped into my head yesterday. Between shopping for a Mother's Day card and some garden items, I spent most of my morning…

There has been a rapid advancement of artificial intelligence (AI) in this world.  I strongly believe that people still hold a distinct advantage, the human advantage. This past week our city team participated in a…

Leaders are losers.  Odd concept, huh?  While it seems contrary to everything that we are taught about leadership, it’s true.  Leaders are fully capable of being losers.  In fact, it is a requirement of leadership.…